Refund & Return Policy

Last Updated: October 8, 2026

At FishTagger, customer satisfaction is important to us. We take pride in providing high-quality fish tagging products designed to help anglers track their catches, contribute to conservation efforts, and enjoy a better fishing experience.

If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

FishTagger accepts returns of eligible products within 30 days of the original delivery date, subject to the following conditions:

Products must be unused, undamaged, and in their original condition.
Products must be returned in their original packaging, including all components and accessories.
Proof of purchase, such as an order confirmation or receipt, is required.
Returns must be authorized by FishTagger before products are shipped back.

We reserve the right to refuse returns that do not meet these requirements.

2. Fish Tags and Tagging Products

FishTagger sells uniquely numbered fish tags, tag applicators, and related accessories. Because our fish tags are individually numbered and designed for identification and tracking, special return conditions apply.

Fish Tags: Unused fish tags may be returned within 30 days of delivery, provided they remain in their original condition and packaging. Fish tags that have been inserted into fish, physically altered, damaged through use, or otherwise used are not eligible for return.

Tag Applicators: Unused tag applicators, including applicators with handles, may be returned within 30 days of delivery. Applicators must be in their original condition and free from damage or excessive wear.

Used Products: Products that have been used for their intended purpose are generally not eligible for return unless they arrived defective or are covered by applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

We carefully inspect our products before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting us, please provide:

Your name and order number.
A description of the issue.
Photographs of the damaged, defective, or incorrect product, if available.

After reviewing your request, FishTagger may offer a replacement, exchange, or refund, depending on the circumstances.

If we determine that a product was defective, damaged during shipment, or shipped incorrectly, FishTagger will cover reasonable return shipping costs when a return is required.

4. Non-Returnable Items

The following items are generally not eligible for returns or refunds:

Fish tags that have already been used or inserted into fish.
Products damaged through misuse, improper handling, or normal wear and tear.
Products that have been modified or altered after delivery.
Products returned without prior authorization.
Products returned more than 30 days after delivery, unless otherwise required by law.

These restrictions do not limit any rights customers may have under applicable consumer protection laws.

5. How to Request a Return

To initiate a return, please contact FishTagger using the information below:

Email: admin@fishtagger.com
Phone: (478) 201-9572
Website: https://fishtagger.com

Please include your order number, the product you wish to return, and the reason for your return.

Our team will review your request and provide instructions for completing the return if it is approved.

Please do not ship products back without receiving return authorization.

6. Refund Processing

Once your returned merchandise is received, we will inspect the items to confirm that they meet our return requirements.

If your return is approved:

Your refund will be issued to the original payment method used for the purchase.
Approved refunds will generally be processed within 5–10 business days after inspection.
Your payment provider or financial institution may require additional time to post the refund to your account.
Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

Purchases completed through PayPal will generally be refunded through the original PayPal transaction or associated payment method, subject to PayPal’s processing procedures.

7. Return Shipping Costs

Customers are responsible for return shipping costs when returning products due to a change of mind, an incorrect purchase, or other reasons unrelated to a FishTagger error.

FishTagger will cover reasonable return shipping costs for verified defective products, damaged shipments, or incorrect items sent by our team.

We recommend using a trackable shipping service when returning merchandise. FishTagger is not responsible for returned packages lost in transit before they are received by our team.

8. Exchanges and Replacements

If you received a defective or incorrect item, please contact us to request an exchange or replacement.

Replacement requests are subject to product availability. If the original product is unavailable, we may offer a comparable replacement or a refund.

For exchanges involving products that are not defective, customers may be responsible for any additional shipping charges or price differences.

9. Order Cancellations

If you need to cancel an order, please contact FishTagger as soon as possible after placing your purchase.

We will make reasonable efforts to accommodate cancellation requests before orders are processed or shipped.

Orders that have already shipped cannot be canceled and must follow the applicable return procedures outlined in this policy.

10. Lost or Missing Shipments

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will assist in reviewing available tracking information and determining the appropriate next steps.

Orders confirmed lost during shipment may qualify for replacement or refund following our investigation with the shipping carrier.

11. Refunds for Purchases Made Through PayPal

FishTagger accepts payments through PayPal. Refunds for eligible purchases will be processed through the original payment transaction whenever possible.

Refund availability and processing times may vary depending on the payment method and PayPal’s applicable procedures.

For payment-related questions, customers may also contact PayPal directly through their PayPal account.

12. Changes to This Policy

FishTagger reserves the right to update or modify this Refund & Return Policy at any time.

Changes will be posted on this page with an updated revision date. The policy applicable to an order will generally be the version in effect when the purchase was made, subject to applicable law.

13. Contact FishTagger

If you have questions about returns, refunds, exchanges, or your order, please contact us.

FishTagger
Website: https://fishtagger.com
Email: admin@fishtagger.com
Phone: (478) 201-9572

We appreciate your business and thank you for supporting FishTagger and responsible fishing conservation efforts.